Berk Enterprises – Ordering Guidelines
Minimum Order Requirements
Please contact your sales representative regarding minimum ordering guidelines. You can email us at info@berkbrands.com if you have questions.
Shipping
We strive to ship orders as quickly as possible. We ask that orders be placed at least 24 hours in advance of requested ship date. Rush orders will be accommodated when possible. Deliveries made on our company trucks in our normal delivery area will include a $15-$75 handling charge. Deliveries made through outside trucking companies or parcel services will have the freight cost added to the invoice. Special delivery arrangements can be made by Berk trucks, outside of our normal delivery area, for an additional fee.
International Shipping
If you are shipping outside the continental 48 states, please call the office to place your order. Any orders placed online will be charged extra fees upon delivery for duty, taxes, and brokerage fees.
Custom Products
We can create custom products based on your specifications. Minimum order quantities and a deposit may apply and depending on the product. Please contact our sales department for further information.
Product Returns
- All product returns for any reason must first contact Berk for a Return Authorization (RA) number. RA Numbers must be requested by sending an email to claims@berkbrands.com.
- RA numbers must be requested within 30 calendar days of product delivery.
- Once issued RA numbers will be valid for 30 calendar days. Any returns must be completed in this time.
- RA numbers must be clearly marked on any packing slips, bill of ladings, or other shipping paperwork.
- Without an RA number, no returns will be accepted in any form such as Berk Delivery Truck, from a Berk sales representative or other employee, customer drop-off, or shipped directly back to Berk.
- Clearance products are not able to be returned.
- Any requests made after 30 calendar days of delivery will not be eligible for an RA number. However, Berk will evaluate such requests on a per incident basis and may purchase the products back from the customer based upon the following conditions:
- If Berk decides that the product is needed and can be re-sold.
- Product is not damaged
- Prices that product is bought back from the customer will be negotiated.
- A purchase order will be issued from Berk and an invoice must be sent to Berk based upon the purchase order.
Returned Product Responsibility
When an RA has been requested, Berk will deem if the responsibility for the return that has been requested is the customer’s or Berk’s responsibility based upon the information provided.
- Examples of returns that would be Berk’s responsibility include damaged product or incorrectly shipped product.
- For product returns that are deemed to be Berk’s responsibility:
- Berk will determine if product must be returned to Berk or if it should be destroyed by the customer.
- If Berk determines that product is to be returned, Berk will arrange and pay for the return shipping.
- Such returns will have no restocking fee.
- No credit shall be given until the product is either returned to Berk or the customer is instructed to destroy the product.
- Examples of returns that would be the Customer’s responsibility include the customer ordered the wrong product or the customer over-ordered for their needs.
- For product returns that are deemed to be the Customer’s responsibility:
- Return shipping will be at the expense of and arrangements made by the customer.
- Will be subject to a 15% restocking fee.
- No credit shall be given until the product is returned to Berk
Order Delivery and Quality Claims
- To start an order delivery or quality claim please send an e-mail to claims@berkbrands.com with the requested information as outlined below.
Damaged Product Claims
- Damaged product includes claims for any product that is visibly damaged upon inspection of the order receipt. This includes damage to any cases or other packages received.
- It is the customer’s responsibility to inspect received orders for damage.
- Damage claims must be made to Berk within five business days of delivery receipt.
- Any damage claims made after the five-business day limit will be denied.
- Damage claims must include:
- Item Number being claimed
- Berk invoice number or order number that the product was delivered on
- Quantity of the item being claimed as damaged
- Pictures of each damage claim.
Hidden Quality Claims
- A hidden quality claim is for product with a quality defect or damage that is inside of otherwise good packaging. This includes any product defects, mis-printed product, or product that is not within stated specifications.
- Such claims will be handled on a per incident basis.
- All claims must include:
- Item Number being claimed
- Berk invoice number or order number that the product was delivered on
- Pictures of the claimed damage
- Hidden quality claims shall not be subject to time limitations except for any item that has published shelf-life limitations.
Incorrect Product or Shorted Quantities
- Incorrect product is defined as product where the labeled item number or UPC number of the product received does not match what is printed on the packing slip and subsequent invoice.
- Shorted Quantities is defined as product where the quantity of the product received is less then quantities on the packing slip and subsequent invoice.
- It is the customer’s responsibility to inspect the incoming orders to assure that the correct product and quantity is received.
- All claims for either incorrect products or shorted quantities must be made to Berk within five business days of delivery.
- Any incorrect product or shortage claim made after the five-business day limit will be denied.
- All incorrect product or shorted quantity claims must include:
- Item number being claimed
- If incorrect product, item number or UPC number that was received
- Berk invoice number or order number that the product was delivered on
- Quantity of the item being claimed as being an incorrect product if applicable
- Quantity received if it is a shorted quantity claim
Any other customer order claims
- Any other claims on a received order not covered in this policy will be dealt with on a per incident basis.
- Any such claims must be made within five business days of product delivery
- Any other claim made after the five-business day limit will be denied.
Receiving credit for any product claim
- This applies to any product that is:
- Returned to Berk for credit
- Determined by Berk that a credit would be issued but product is to be destroyed
- Damaged product claims
- Hidden quality claims
- Incorrect product claims
- Shorted quantity claims
- Once a determination on a claim has been made by Berk, product is received (or customer has been instructed to destroy), Berk will issue the customer a credit memo for the claim.
- No invoices may be short paid until a credit memo is processed by Berk and sent to the customer.
- Any short-paid invoices without a corresponding credit memo from Berk will be considered an incomplete invoice payment and subject to Berk’s standard collection procedures. These collection procedures may include:
- Finance changes
- The customer’s account being put on hold
- Re-evaluation of the customer’s credit terms, and other sales terms extended by Berk to the customer
- Customer delinquency being reported to appropriate credit reporting agency
- Customer’s account being placed with a collection agency
- Any short-paid invoices without a corresponding credit memo from Berk will be considered an incomplete invoice payment and subject to Berk’s standard collection procedures. These collection procedures may include:
Lumper Fees
- Lumper fees must be pre-approved by your Berk sales representative before Berk will pay the fees.
- Any lumper fees that are approved for the customer will be credited on the invoice and are not to be short paid.
- No invoices may be short paid for lumper fees.
- Any short-paid invoices for lumper fees without a pre-approval and subsequent credit will be considered an incomplete invoice payment and subject to Berk’s standard collection procedures. These collection procedures may include:
- Finance changes
- The customer’s account being put on hold
- Re-evaluation of the customer’s credit terms, and other sales terms extended by Berk to the customer
- Customer delinquency being reported to appropriate credit reporting agency
- Customer’s account being placed with a collection agency
- Any short-paid invoices for lumper fees without a pre-approval and subsequent credit will be considered an incomplete invoice payment and subject to Berk’s standard collection procedures. These collection procedures may include: