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    ordering guidelines

    Minimum Order Requirements

    Please contact your sales representative regarding minimum ordering guidelines. You can email us at info@berkbrands.com if you have questions.

    Shipping

    We strive to ship orders as quickly as possible. We ask that orders be placed at least 24 hours in advance of requested ship date. Rush orders will be accommodated when possible. Deliveries made on our company trucks in our normal delivery area will include a $15-$75 handling charge. Deliveries made through outside trucking companies or parcel services will have the freight cost added to the invoice. Special delivery arrangements can be made by Berk trucks, outside of our normal delivery area, for an additional fee.

    International Shipping

    If you are shipping outside the continental 48 states, please call the office to place your order. Any orders placed online will be charged extra fees upon delivery for duty, taxes, and brokerage fees.

    Custom Products

    We can create custom products based on your specifications. Minimum order quantities and a deposit may apply depending on the product. Please contact our sales department for further information.

    Berk Return Authorization (RA) and Responsibility Policy

    All product returns, for any reason, must first be approved by Berk through issuance of a Return Authorization (RA) number.

    RA Request Guidelines

    • RA numbers must be requested via email to claims@berkbrands.com.
    • Requests must be submitted within 30 calendar days of product delivery.
    • Once issued, RA numbers are valid for 30 calendar days, and all returns must be completed within this timeframe.
    • RA numbers must be clearly marked on all packing slips, bills of lading, or other shipping documentation.
    • Returns will not be accepted without a valid RA number, including:
      • Returns via Berk delivery trucks
      • Returns through Berk sales representatives or other employees
      • Customer drop-offs
      • Direct shipments to Berk
    • Clearance products are non-returnable.

    Determining Return Responsibility

    When an RA has been requested, Berk will review the information provided to determine whether responsibility for the requested return lies with Berk or the customer.

    • Examples of returns that are Berk’s responsibility include, but are not limited to:
      • Damaged product
      • Incorrectly shipped product

      • For returns deemed Berk’s responsibility:

      • Berk will determine whether the product must be returned or destroyed by the customer.
      • If return is required, Berk will arrange and pay for return shipping.
      • No restocking fee will apply.
      • Credit will not be issued until the product is either returned to Berk or the customer is instructed to destroy the product.
    • Examples of returns that are the Customer’s responsibility include, but are not limited to:
      • Ordering the wrong product
      • Over-ordering based on the customer’s needs

    For returns deemed the Customer’s responsibility:

    • Return shipping must be arranged and paid for by the customer.
    • Returns will be subject to a 15% restocking fee.
    • Credit will not be issued until the product is returned to Berk.

    Late Return Requests (After 30 Days)

    • Requests submitted more than 30 calendar days after delivery are not eligible for an RA number.
    • Berk may, at its discretion, evaluate these requests on a case-by-case basis and may elect to repurchase the product if the following conditions are met:
      • The product is needed and can be resold
      • The product is not damaged
      • Repurchase pricing will be negotiated with the customer

    Repurchase Process (If Approved):

    • Berk will issue a purchase order (PO).
    • The customer must submit an invoice to Berk in accordance with the issued PO.

    Berk Order Delivery and Quality Claims Policy

    Order Delivery and Quality Claims

    • To start an order delivery or quality claim please send an e-mail to claims@berkbrands.com with the requested information as outlined below.

    Damaged Product Claims

    • Damaged product includes claims for any product that is visibly damaged upon inspection of the order receipt. This includes damage to any cases or other packages received.
    • It is the customer’s responsibility to inspect received orders for damage.
    • Damage claims must be made to Berk within five business days of delivery receipt.
      • Any damage claims made after the five-business day limit will be denied.
    • Damage claims must include:
      • Item Number being claimed
      • Berk invoice number or order number that the product was delivered on
      • Quantity of the item being claimed as damaged
      • Pictures of each damage claim.

    Hidden Quality Claims

    • A hidden quality claim is for product with a quality defect or damage that is inside of otherwise good packaging. This includes any product defects, mis-printed product, or product that is not within stated specifications.
    • Such claims will be handled on a per incident basis.
    • All claims must include:
      • Item Number being claimed
      • Berk invoice number or order number that the product was delivered on
      • Pictures of the claimed damage
    • Hidden quality claims shall not be subject to time limitations except for any item that has published shelf-life limitations.

    Incorrect Product or Shorted Quantities

    • Incorrect product is defined as product where the labeled item number or UPC number of the product received does not match what is printed on the packing slip and subsequent invoice.
    • Shorted Quantities is defined as product where the quantity of the product received is less then quantities on the packing slip and subsequent invoice.
    • It is the customer’s responsibility to inspect the incoming orders to assure that the correct product and quantity is received.
    • All claims for either incorrect products or shorted quantities must be made to Berk within five business days of delivery.
      • Any incorrect product or shortage claim made after the five-business day limit will be denied.
    • All incorrect product or shorted quantity claims must include:
      • Item number being claimed
      • If incorrect product, item number or UPC number that was received
      • Berk invoice number or order number that the product was delivered on
      • Quantity of the item being claimed as being an incorrect product if applicable
      • Quantity received if it is a shorted quantity claim

    Any other customer order claims

    • Any other claims on a received order not covered in this policy will be dealt with on a per incident basis.
    • Any such claims must be made within five business days of product delivery
      • Any other claim made after the five-business day limit will be denied.

    Receiving credit for any product claim

    • This applies to any product that is:
      • Returned to Berk for credit
      • Determined by Berk that a credit would be issued but product is to be destroyed
      • Damaged product claims
      • Hidden quality claims
      • Incorrect product claims
      • Shorted quantity claims
    • Once a determination on a claim has been made by Berk, product is received (or customer has been instructed to destroy), Berk will issue the customer a credit memo for the claim.
    • No invoices may be short paid until a credit memo is processed by Berk and sent to the customer.
      • Any short-paid invoices without a corresponding credit memo from Berk will be considered an incomplete invoice payment and subject to Berk’s standard collection procedures. These collection procedures may include:
        • Finance changes
        • The customer’s account being put on hold
        • Re-evaluation of the customer’s credit terms, and other sales terms extended by Berk to the customer
        • Customer delinquency being reported to appropriate credit reporting agency
        • Customer’s account being placed with a collection agency

    Lumper Fees

    • Lumper fees must be pre-approved by your Berk sales representative before Berk will pay the fees.
    • Any lumper fees that are approved for the customer will be credited on the invoice and are not to be short paid.
    • No invoices may be short paid for lumper fees.
      • Any short-paid invoices for lumper fees without a pre-approval and subsequent credit will be considered an incomplete invoice payment and subject to Berk’s standard collection procedures. These collection procedures may include:
        • Finance changes
        • The customer’s account being put on hold
        • Re-evaluation of the customer’s credit terms, and other sales terms extended by Berk to the customer
        • Customer delinquency being reported to appropriate credit reporting agency
        • Customer’s account being placed with a collection agency

    Minimum Order Requirements

    Please contact your sales representative regarding minimum ordering guidelines. You can email us at info@berkbrands.com if you have questions.

    Shipping

    We strive to ship orders as quickly as possible. We ask that orders be placed at least 24 hours in advance of requested ship date. Rush orders will be accommodated when possible. Deliveries made on our company trucks in our normal delivery area will include a $15-$75 handling charge. Deliveries made through outside trucking companies or parcel services will have the freight cost added to the invoice. Special delivery arrangements can be made by Berk trucks, outside of our normal delivery area, for an additional fee.

    International Shipping

    If you are shipping outside the continental 48 states, please call the office to place your order. Any orders placed online will be charged extra fees upon delivery for duty, taxes, and brokerage fees.

    Custom Products

    We can create custom products based on your specifications. Minimum order quantities and a deposit may apply depending on the product. Please contact our sales department for further information.

    Berk Return Authorization (RA) and Responsibility Policy

    All product returns, for any reason, must first be approved by Berk through issuance of a Return Authorization (RA) number.

    RA Request Guidelines

    • RA numbers must be requested via email to claims@berkbrands.com.
    • Requests must be submitted within 30 calendar days of product delivery.
    • Once issued, RA numbers are valid for 30 calendar days, and all returns must be completed within this timeframe.
    • RA numbers must be clearly marked on all packing slips, bills of lading, or other shipping documentation.
    • Returns will not be accepted without a valid RA number, including:
      • Returns via Berk delivery trucks
      • Returns through Berk sales representatives or other employees
      • Customer drop-offs
      • Direct shipments to Berk
    • Clearance products are non-returnable.

    Determining Return Responsibility

    When an RA has been requested, Berk will review the information provided to determine whether responsibility for the requested return lies with Berk or the customer.

    Examples of returns that are Berk’s responsibility include, but are not limited to:

    • Damaged product
    • Incorrectly shipped product

    For returns deemed Berk’s responsibility:

    • Berk will determine whether the product must be returned or destroyed by the customer.
    • If return is required, Berk will arrange and pay for return shipping.
    • No restocking fee will apply.
    • Credit will not be issued until the product is either returned to Berk or the customer is instructed to destroy the product.

    Examples of returns that are the Customer’s responsibility include, but are not limited to:

    • Ordering the wrong product
    • Over-ordering based on the customer’s needs

    For returns deemed the Customer’s responsibility:

    • Return shipping must be arranged and paid for by the customer.
    • Returns will be subject to a 15% restocking fee.
    • Credit will not be issued until the product is returned to Berk.

    Late Return Requests (After 30 Days)

    • Requests submitted more than 30 calendar days after delivery are not eligible for an RA number.
    • Berk may, at its discretion, evaluate these requests on a case-by-case basis and may elect to repurchase the product if the following conditions are met:
      • The product is needed and can be resold
      • The product is not damaged
      • Repurchase pricing will be negotiated with the customer

    Repurchase Process (If Approved):

    • Berk will issue a purchase order (PO).
    • The customer must submit an invoice to Berk in accordance with the issued PO.

    Berk Order Delivery and Quality Claims Policy

    To initiate an order delivery or quality claim, please email claims@berkbrands.com with the required information outlined below.

    1. Damaged Product Claims

    Definition:

    Damaged product includes any product visibly damaged upon inspection of the order receipt, including damage to cases or packaging.

    Customer Responsibility:

    • Customers must inspect all received orders for damage.

    Claim Requirements:

    • Damage claims must be submitted to Berk within five business days of delivery.
    • Claims submitted after this period will be denied.

    Required Information for Claims:

    • Item number being claimed
    • Berk invoice number or order number associated with the delivery
    • Quantity of the item claimed as damaged
    • Photographs showing the damage

    2. Hidden Quality Claims

    Definition:

    Hidden quality claims cover product defects not visible upon delivery, including misprints, internal damage, or products not meeting specifications.

    Handling:

    • These claims are evaluated on a case-by-case basis.
    • Hidden quality claims are not subject to time limitations, except for products with published shelf-life restrictions.

    Required Information for Claims:

    • Item number being claimed
    • Berk invoice number or order number associated with the delivery
    • Photographs documenting the claimed issue

     

    3. Incorrect Product or Shorted Quantities

    Definitions:

    • Incorrect product: Product where the labeled item number or UPC does not match the packing slip or invoice.
    • Shorted quantities: Product where the quantity received is less than indicated on the packing slip or invoice.

    Customer Responsibility:

    • Customers must inspect incoming orders to confirm that the correct product and quantities are received.

    Claim Requirements:

    • Claims must be submitted within five business days of delivery.
    • Claims submitted after this period will be denied.

    Required Information for Claims:

    • Item number being claimed
    • If incorrect product: item number or UPC of the received product
    • Berk invoice number or order number
    • Quantity of incorrect product, if applicable
    • Quantity received, if shorted

    4. Other Customer Order Claims

    • Claims not covered by the categories above will be reviewed on a case-by-case basis.
    • Claims must be submitted within five business days of delivery.
    • Claims submitted after this period will be denied.

    5. Receiving Credit for Product Claims

    Credits apply to:

    • Products returned to Berk
    • Products determined by Berk to be destroyed instead of returned
    • Damaged product claims
    • Hidden quality claims
    • Incorrect product claims
    • Shorted quantity claims

    Credit Issuance:

    • Once Berk has reviewed and approved the claim, and the product is returned or destroyed as instructed, Berk will issue a credit memo.
    • Invoices must not be short-paid until the credit memo has been issued.
    • Any short-paid invoices without a corresponding credit memo will be considered incomplete payments and subject to Berk’s standard collection procedures, which may include:
      • Finance charges
      • Customer account holds
      • Re-evaluation of credit or sales terms
      • Reporting delinquency to credit agencies
      • Placement with a collection agency

    6. Lumper Fees

    • Lumper fees must be pre-approved by your Berk sales representative before reimbursement.
    • Approved lumper fees will be credited on the invoice and must not be short-paid.
    • Any lumper fees invoiced without prior approval or credit will be considered incomplete invoice payments and subject to the same collection procedures outlined above.
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